Terms of Service

These Terms of Service (“Terms”) govern your use of the website https://www.aztecsystems.io/ and the services provided by Aztec Systems (“we,” “us,” or “our”). By accessing our website, submitting a form, or opting in to our text messaging program, you agree to these Terms. If you do not agree, please do not use our website or services. By completing checkout for any paid plan, you confirm you have read, understood and agree to these Terms.

1. Use of Our Services

You agree to use our website and services only for lawful purposes and in accordance with these Terms. You agree not to use our services in any way that could damage, disable, or impair the site, or interfere with any other party’s use of it.

2. SMS / Text Messaging Terms

By providing your mobile phone number and opting in, you agree to receive text messages from Aztec Systems. These messages may include appointment reminders, service updates, customer care messages, and - where you have separately opted in - promotional or marketing messages.

Consent: Your consent to receive text messages is not a condition of purchasing any goods or services. Marketing message consent is collected separately and is optional.

Message frequency: Message frequency varies based on your interactions with us.

Cost: Message and data rates may apply, depending on your mobile carrier and plan.

Opt-out: You can opt out at any time by replying STOP to any message. After you reply STOP, you will receive a confirmation message and will not receive further texts unless you opt in again.

Help: For help, reply HELP to any message, or contact us at info@aztecsystems.io or +1 (972) 426 2371.

Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.

For details on how we collect, use, and protect the information associated with our messaging program, see our Privacy Policy.

3. Intellectual Property

All content on this website - including text, graphics, logos, and images - is the property of Aztec Systems or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our prior written permission. Section 9 governs ownership of materials we create for subscribing clients.

4. Services and Results

We provide marketing, website, automation, and related services. While we work to deliver effective results, we do not guarantee any specific outcome, ranking, lead volume, or revenue, as results depend on factors outside our control, including your market, your participation, and third-party platforms.

5. Third-Party Services and Links

Our services may integrate with or link to third-party platforms and websites. We are not responsible for the content, policies, or practices of any third party. Your use of third-party services is governed by their terms.

6. Fees, Billing and Subscriptions

6.1 Subscription plans. Our services are provided on a rolling monthly subscription. The plan and price applicable to you are the plan and price displayed on the checkout page at the time you subscribe. That checkout page forms part of these Terms.

6.2 Currency. Your subscription is billed in the currency shown at checkout. Currency is fixed at the time you subscribe and does not change with exchange rate movements. We do not convert existing subscriptions between currencies.

6.3 Recurring billing and authorisation. By completing checkout you authorise us, through our payment processor Stripe, to charge your nominated payment method the subscription fee automatically each month, on or around the same date each month, until the subscription is cancelled in accordance with Section 7. Your subscription renews automatically. No further authorisation is required for each renewal charge.

6.4 Statement descriptor. Charges will appear on your statement as Foundation Package - $97.00.

6.5 Failed payments. If a payment fails, we will retry the charge. If payment is not received within seven (7) days of the due date, we may suspend your services, including taking your website offline, without further notice. Suspension does not cancel your subscription or waive fees already due.

6.6 Price changes. We may change subscription prices on thirty (30) days’ written notice to the email address on your account. Continuing to use the services after that notice period constitutes acceptance of the new price. Any change applies from your next renewal date.

6.7 Taxes. Prices are exclusive of any sales tax, VAT or equivalent, unless the checkout page states otherwise. You are responsible for any such taxes applicable in your jurisdiction.

6.8 What is not included. Your subscription fee does not include, and you remain separately responsible for: advertising spend paid to Meta, Google or any other advertising platform; telephone number, SMS, email and AI usage charges levied by third-party platforms; domain name registration and renewal fees; and any third-party software, tools or services you ask us to procure on your behalf. We will tell you before incurring any such cost on your behalf.

6.9 Website build. Where your plan includes a website built at no separate charge, the build is provided as part of an active subscription and its cost is recovered through the ongoing monthly fee. It is not a separate purchase and no part of any monthly fee is allocated to it. Your right to use the website is a licence that runs for as long as your subscription is active, as described in Section 9.

7. Cancellation

7.1 How to cancel. You may cancel at any time. There is no minimum term and no cancellation penalty. To cancel, email info@aztecsystems.io from the email address on your account, or use any cancellation link we provide. Cancellation is effective only when we receive that written notice. Verbal notice, notice to a team member on a call, or simply removing your card is not cancellation.

7.2 Notice period. To avoid being charged for the next month, we must receive your cancellation notice at least five (5) days before your renewal date. Notice received inside that window will take effect at the end of the following billing period.

7.3 Effect of cancellation. Your services continue until the end of the period you have already paid for. At the end of that period, your access ends. This includes your website being taken offline, your CRM and automation access being closed, and any phone numbers, chat systems and review funnels we operate for you being deactivated.

7.4 Your data on cancellation. For fourteen (14) days after your services end, you may request an export of your business data, meaning your contacts, leads, conversation records and form submissions. That data is yours. We will provide it in a standard file format at no charge. After fourteen days we may permanently delete it and we are under no obligation to retain or recover it.

7.5 Suspension for non-payment is not cancellation. If your services are suspended under Section 6.5, you remain liable for fees accrued up to the date you actually cancel in writing.

8. Refunds

8.1 Subscription fees are non-refundable once a billing period has begun. We do not provide partial or pro-rata refunds for unused portions of a month.

8.2 Cancelling part-way through a paid month does not entitle you to a refund of that month. Your services remain available to you until the end of that period.

8.3 We may issue a discretionary refund or credit in individual circumstances. Doing so once does not create any obligation to do so again and does not vary these Terms.

8.4 Because we do not guarantee any specific result (see Section 4), dissatisfaction with lead volume, ranking position, or revenue outcomes is not a basis for a refund.

9. Your Website, the System, and Transfer of Ownership

9.1 What you are subscribing to. You are subscribing to an operating system for your business, not purchasing a file. That system may include a website, a CRM, AI lead follow-up, missed-call text back, review automation, phone and messaging infrastructure, and hosting. These components run on third-party platforms that we license, configure and maintain on your behalf.

9.2 Licence during your subscription. For as long as your subscription is active and paid, we grant you a non-exclusive licence to use the website and system we build for you, for your own business purposes. This is a licence to use, not a transfer of ownership.

9.3 Your content and your data. Anything you supply - your business name, logo, photographs, copy, customer lists and reviews - remains yours. You grant us a licence to use it for the purpose of delivering the services. Your business data, including all leads, contacts and conversation records generated through the system, is yours at all times and is available to you under Section 7.4.

9.4 Taking your website with you. You may ask us at any time to release your website into a platform account held in your own name. There is no minimum period and no fee payable to us for doing so. On such a request:

(a) all subscription fees due to us must be paid in full, and no payment may be subject to an open dispute or chargeback;

(b) you must first open, and pay for, your own account with the underlying platform provider. That account is a direct contract between you and the provider, on their terms;

(c) the release is subject to what the platform technically permits and to its own rules, capacity limits and eligibility requirements at the time. We do not control those rules. We cannot supply source code, exported website files, or a copy of the website that runs independently of the platform, and we make no representation that the site can be moved to a platform of your choosing;

(d) what is included: your website, and your business data, meaning your contacts, leads, conversations, form submissions and appointment records;

(e) what is not included: our proprietary materials, meaning the automation workflows, campaign logic, AI prompts and configurations, snapshots, templates and internal systems that we develop and reuse across our client base. These are licensed to us and are not transferred, released, copied or made available to you. Where any such component is technically inseparable from the account, we may remove, disable or replace it before release;

(f) certain components may not carry across, including phone numbers, messaging and A2P/10DLC registrations, and third-party integrations connected under our credentials. These may need to be re-established in your own name, at your cost and subject to the relevant provider’s approval, which we do not control. We will confirm in writing, before release, what will and will not carry over;

(g) all ongoing platform subscription fees and usage charges become your responsibility at the provider’s then-current rates. Usage charges, including messaging, telephony, email and AI, are billed by the provider separately and in addition to its subscription fee. Those rates are set by the provider, not by us, and may change;

(h) release takes effect at the end of the period you have already paid for, and no refund of that period is due.

9.5 Effect of release. On release, your subscription with us ends. Our licence, support, maintenance and management obligations end with it, and the continued operation, security, compliance and cost of the account become entirely your responsibility. We are not obliged to provide ongoing support, training or troubleshooting after release, and we may decline any request to take the account back.

9.6 Restrictions on use. The website and materials released to you are for use in your own business only. You may not resell, licence, redistribute, or supply them, or any part of them, to any third party, and you may not use them to provide competing services to others.

9.7 Domain names. If you registered your own domain, it remains yours throughout and we will release any DNS control on request. If we registered a domain on your behalf, we will transfer it to you on request at any time, subject to registrar rules and any transfer fees charged by the registrar.

9.8 Our materials generally. Nothing in these Terms transfers ownership of our templates, frameworks, prompts, workflows, automation logic, snapshots or systems to you, whether or not you take your website under Section 9.4.

10. Your Responsibilities

10.1 You agree to provide the business information, images, approvals and access we reasonably need, in a timely manner. Published timelines assume you do so. Delays caused by outstanding information from you do not entitle you to a refund, a credit, or an extension of any billing period.

10.2 You confirm that all information you give us is accurate, that you hold any licences, insurance, registrations or certifications you ask us to display, and that you own or are entitled to use any content you supply.

10.3 Where the system sends SMS, email or automated messages to your customers, you are the sender of those messages. You are responsible for ensuring you have valid consent and for complying with all applicable laws in your jurisdiction, including the TCPA, CAN-SPAM, GDPR, UK GDPR and PECR as applicable. You agree to indemnify us for any claim, penalty, carrier fine or platform suspension arising from messages sent to your contacts.

10.4 You are responsible for maintaining your own records and backups of your customer data.

11. Third-Party Platforms

11.1 Our services are delivered using third-party platforms including, without limitation, hosting and website providers, CRM and automation platforms, telephony and messaging carriers, and advertising platforms such as Meta and Google.

11.2 We do not control those platforms. We are not responsible for their pricing, availability, outages, policy changes, feature removals, account reviews, or decisions to suspend or reject any account, campaign, message or registration.

11.3 Where a platform’s action prevents or restricts delivery of part of the services, we will work in good faith to find an alternative, but this does not constitute a failure to deliver on our part and does not give rise to a refund.

11.4 If you take over your website under Section 9.4, you will contract directly with those providers and be bound by their terms.

12. Billing Disputes and Chargebacks

12.1 If you believe you have been charged in error, contact us at info@aztecsystems.io before contacting your bank or card issuer. We will investigate and respond within ten (10) business days. Most billing questions are resolved this way.

12.2 Initiating a chargeback or payment dispute without first contacting us is a material breach of these Terms. We may immediately suspend or terminate your services.

12.3 Where a chargeback is raised for a charge that was properly due under these Terms, you remain liable for that amount, together with any fees imposed on us by our payment processor and any reasonable costs of recovery.

12.4 In responding to any dispute we may submit these Terms, your recorded acceptance of them, your billing history, and records of the services delivered to you.

13. Entire Agreement and Precedence

13.1 These Terms, together with the checkout page for your plan and our Privacy Policy, form the entire agreement between us and supersede any prior discussion, proposal, call, email or marketing material.

13.2 If there is a conflict, the checkout page governs the price, plan and currency, and these Terms govern everything else.

13.3 No statement made by any representative on a sales or onboarding call varies these Terms unless confirmed by us in writing.

13.4 Nothing on our website, including any statement about results, rankings, lead volume or revenue, constitutes a guarantee or forms part of this agreement.

14. Notices and Business Use

14.1 Notices to you will be sent to the email address on your account and are deemed received on the day sent. Keep that address current.

14.2 You confirm that you are entering into this agreement for business purposes, in the course of a trade or profession, and not as a consumer. Consumer protection rights that apply to individuals acting outside their business do not apply to this agreement.

15. Disclaimer of Warranties

Our website and services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our services will be uninterrupted, error-free, or secure.

16. Limitation of Liability

To the fullest extent permitted by law, Aztec Systems shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services, even if we have been advised of the possibility of such damages.

17. Indemnification

You agree to indemnify and hold harmless Aztec Systems and its officers, employees, and agents from any claims, damages, losses, or expenses arising out of your use of our services or your violation of these Terms.

18. Changes to These Terms

We may update these Terms from time to time. The “Effective Date” at the top reflects the most recent revision. Continued use of our website or services after changes constitutes acceptance of the updated Terms. Changes take effect from the date published and do not apply retrospectively to charges already made.

19. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law principles.

20. Contact Us

If you have questions about these Terms, contact us: